Feedback & Complaints

Last updated: July 26, 2026

Feedback and Complaints at a Glance

General Feedback

We welcome comments about our products, website, physical store, customer service, shipping information, returns process, accessibility, and overall shopping experience.

Feedback helps us understand what is working well and where improvements may be needed. You may send positive feedback, suggestions, or concerns using the contact details on this page.

Submitting feedback does not require you to make a purchase.

What You May Contact Us About

You may contact Detroit Legends Sports about matters including:

• Product descriptions, photographs, dimensions, materials, or included items.
• Product condition, quality, damage, defects, or missing components.
• Order confirmation, processing, packing, or fulfillment.
• Shipping, tracking, delays, missing parcels, or delivery problems.
• Incorrect, incomplete, or damaged orders.
• Returns, prepaid return labels, refunds, or cancellation requests.
• Prices, sales tax, payment processing, or unrecognized transactions.
• Customer-service interactions.
• Website functionality, accessibility, privacy, or cookie preferences.
• A visit to our physical store.

Information to Include

To help us understand and review your complaint, please include the information that is relevant to your concern:

• Your full name.
• Your preferred contact information.
• Your order number, where the complaint concerns a purchase.
• The email address used during checkout.
• The name of the product or service concerned.
• The date the issue occurred or was discovered.
• A clear description of what happened.
• The steps already taken to try to resolve the matter.
• The outcome or resolution you are requesting.
• Relevant photographs, screenshots, tracking information, receipts, or other supporting materials.

How to Submit Feedback or a Complaint

By Email

Send your message to support@detroitlegends.shop. Use a clear subject line such as “Order Complaint,” “Product Feedback,” or “Accessibility Concern.”

By Telephone

Call +1 586-232-3356 during our published customer-support hours. Keep your order number available when the matter concerns a purchase.

Through Our Contact Page

You may submit a message through our Contact Us page.

At Our Physical Store

Customers may also raise a concern at our physical store during published opening hours:

How We Review Complaints

1. Receipt of your complaint — customer support records and reviews the information you provide.
2. Initial assessment — we identify the order, product, delivery, payment, policy, or website matter involved.
3. Additional information — we may contact you when further details, photographs, proof of purchase, or another document are reasonably required.
4. Investigation — we may review order records, tracking information, customer communications, product details, return records, or payment-provider information available to us.
5. Response — we explain the outcome, available next steps, or any resolution we are able to offer.

We aim to review complaints fairly and respond as soon as reasonably possible during our published customer-support hours. The time needed may depend on the complexity of the matter and whether information is required from a delivery or payment provider.

Possible Resolutions

Depending on the nature of the complaint, product availability, store policies, and applicable law, a resolution may include:

• Providing information or clarification.
• Correcting inaccurate customer or order information.
• Providing updated tracking or delivery information.
• Opening a delivery investigation.
• Providing a replacement product or missing component, subject to availability.
• Approving a return and providing a prepaid return label.
• Issuing an eligible refund to the original payment method.
• Correcting website or product information.
• Reviewing a website accessibility or privacy concern.
• Explaining why a requested resolution is not available.

The appropriate resolution depends on the individual circumstances. Nothing on this page guarantees a particular outcome before the matter has been reviewed.

Requesting an Internal Review

If you believe the initial response did not address your complaint, reply to the same email thread and clearly request an internal review.

Please explain:

• Which part of the response you disagree with.
• Any relevant information that was not previously considered.
• The resolution you are requesting.

The complaint may then be reviewed by another authorized person within Detroit Legends Sports where appropriate.

Complaints About Returns or Refunds

Customers must contact Detroit Legends Sports before mailing or bringing back a product.

Eligible return requests may be submitted within 30 calendar days after confirmed delivery. Approved postal returns receive a prepaid tracked return label, and no restocking fee is charged.

Approved return refunds are normally processed within 5–10 business days after the returned product has been received, inspected, and approved.

Full conditions are available in our Return, Refund and Cancellation Policy.

Complaints About Shipping or Delivery

Include your order number and tracking information when reporting a delayed, missing, damaged, incorrectly delivered, or incomplete shipment.

We may need to review carrier tracking information or begin a delivery investigation before confirming the appropriate resolution.

Full delivery information is available in our Shipping and Delivery Policy.

Accessibility Feedback

Contact us if an accessibility barrier prevents you from reviewing a product, using a website feature, obtaining order information, or completing another task.

Include the page address, the problem encountered, the browser or device used, and the alternative format or assistance that would be helpful.

Further information is available in our Accessibility Statement.

Privacy Complaints and Requests

Privacy questions, access requests, correction requests, deletion requests, and concerns about personal information may be submitted to support@detroitlegends.shop.

We may need to verify your identity before completing certain privacy requests. More information is available in our Privacy Policy.

Other Rights and Complaint Options

We encourage customers to contact us directly so that we have an opportunity to understand and address the concern.

Nothing in this complaints process prevents a customer from contacting an appropriate consumer-protection authority, payment provider, or another organization where that option is available.

Nothing on this page excludes or limits a customer right or remedy that cannot legally be excluded.

Respectful Communication

We ask customers and team members to communicate respectfully while a complaint is being reviewed.

Detroit Legends Sports may limit communications that are threatening, abusive, discriminatory, fraudulent, repetitive without new information, or unrelated to a genuine customer-service matter. This does not prevent a customer from submitting a legitimate complaint or exercising an applicable legal right.

Customer-Support Hours

All hours are stated in Eastern Time. Availability may occasionally change for federal holidays, severe weather, special events, or circumstances outside our reasonable control.

Submit Feedback or a Complaint