Refund policy

Last updated: July 26, 2026

Policy Summary

30-Day Return Window

You may request an eligible return within 30 calendar days after the order is shown as delivered by the delivery service.

Return requests received after the 30-day period may not be accepted unless the product is faulty, damaged, incorrect, or another right applies under applicable law.

Eligibility for Change-of-Mind Returns

To qualify for a change-of-mind return, the product must be:

• Unused and undamaged.
• Complete, with all included parts and accessories.
• Returned with any included documentation.
• Returned in its original packaging where reasonably possible.
• Accompanied by the order number, confirmation email, receipt, or another acceptable proof of purchase.

Products showing damage caused by misuse, improper handling, unauthorized modification, or normal wear may not qualify for a change-of-mind refund.

Sealed Card and Collectible Products

Sealed trading-card products, collectible packs, and other factory-sealed products must remain unopened, unused, and in their original sealed condition to qualify for a change-of-mind return.

Card Accessories and Display Products

Card binders, storage boxes, sleeves, magnetic holders, acrylic stands, protective cases, and similar accessories must be returned unused, undamaged, and complete.

Any protective film, inserts, parts, packaging, or accessories originally supplied with the product should remain included where applicable.

How to Start a Return

1. Email support@detroitlegends.shop before returning the product.
2. Include your order number, the product you wish to return, and the reason for the return.
3. Include clear photographs where the product is damaged, defective, incomplete, or incorrect.
4. Wait for confirmation and return instructions from Detroit Legends Sports.
5. For an approved postal return, download and print the prepaid tracked return label provided by email.

Products sent without prior contact or approval may take longer to identify and process.

Return Methods

Approved returns may be completed using one of the following methods:

• Return by mail — use the prepaid tracked return label provided after approval.
• Return in store — after contacting customer support and receiving confirmation, bring the product and proof of purchase to our Shelby Township store during opening hours.

Return Address

Return Shipping and Prepaid Labels

Detroit Legends Sports pays the return-postage cost for approved returns. For an approved postal return, we will email you a prepaid tracked return label for download and printing.

Securely package the product and attach the supplied label to the parcel. We recommend keeping the return receipt or tracking confirmation until the return and refund have been completed.

Return-shipping costs arranged independently without our prior approval may not be reimbursed.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery and contact us as soon as reasonably possible if:

• The product arrived damaged.
• The product appears defective.
• You received the wrong product.
• An item or included component is missing.
• The product is materially different from its website description.

Include your order number, a description of the issue, and clear photographs of the product and packaging where relevant. After reviewing the request, we may offer a replacement, replacement component, or refund, depending on the circumstances and product availability.

Detroit Legends Sports will cover approved return-postage costs for damaged, defective, incorrect, or incomplete products.

Return Inspection

Returned products are inspected after they arrive at our store. We may confirm the product condition, contents, packaging, order details, and reason for return before approving the refund.

We will contact you if additional information is reasonably required or if the returned product does not meet the eligibility conditions described in this policy.

Refunds

When a return is received, inspected, and approved, the refund will be issued to the original payment method.

Detroit Legends Sports normally processes an approved refund within 5 to 10 business days after completing the return inspection.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account. Provider processing times are outside our control.

We do not charge a restocking fee for approved returns.

Exchanges

Detroit Legends Sports does not currently offer direct exchanges.

To obtain a different product, design, or item, return the eligible original product for a refund and place a separate new order. Replacement products remain subject to current price and availability.

Order Cancellations

You may request cancellation before your order has been dispatched by contacting support@detroitlegends.shop.

We will make a reasonable effort to stop the order, but cancellation cannot be guaranteed after processing, packing, or fulfillment has started.

If the order has already been dispatched, it must be handled through the return process after delivery.

Orders We Cannot Fulfill or Ship

If we cannot fulfill an order or cannot ship it within the stated timeframe, we will contact the customer with available options. Depending on the circumstances, this may include agreeing to a revised shipping timeframe or canceling the affected order and issuing a refund.

Original Payment Method

Refunds are returned to the original payment method used for the order. We cannot normally redirect a refund to a different card, bank account, or payment provider.

Applicable Rights

This policy describes the returns and refunds offered by Detroit Legends Sports. Nothing in this policy is intended to exclude or limit any right or remedy that cannot legally be excluded under applicable law.

Contact Us About a Return