Shipping policy

Last updated: July 26, 2026

Shipping at a Glance

Where We Ship

Detroit Legends Sports currently ships online orders to eligible addresses within the United States only. International shipping is not currently available.

The availability of delivery to a particular address is determined during checkout. An order cannot be completed where the address is outside our available delivery area or cannot be accepted by the checkout system.

Shipping Cost

Free tracked standard shipping is included with every eligible online order. There is no minimum purchase requirement for standard shipping.

Detroit Legends Sports does not add a separate standard-shipping fee to an eligible order. The complete amount payable, including any applicable state or local sales tax, is displayed during checkout before payment is completed.

Order Processing

Orders are normally processed within 3 business days after the order has been successfully submitted and payment has been authorized or collected by the applicable payment provider.

Processing includes reviewing the order, confirming availability, inspecting the products, preparing the parcel, packing the items, and transferring the shipment for delivery.

Business days are Monday through Friday. Saturdays, Sundays, and United States federal holidays are not counted as processing or transit business days.

Orders placed outside business days begin processing on the next available business day.

Where Orders Are Fulfilled

All online orders are processed, inspected, packed, and dispatched from our physical store at:

Estimated Delivery Time

• Order processing: 3 business days
• Estimated transit after dispatch: 5–10 business days
• Estimated total delivery timeframe: 8–13 business days

The total estimated timeframe begins after the order is successfully submitted and includes both processing and transit time.

Delivery timeframes are estimates rather than guaranteed delivery dates. Delivery may be affected by severe weather, carrier disruption, high seasonal demand, federal holidays, address problems, security reviews, or other circumstances outside our reasonable control.

Order Tracking

Tracking information is sent to the email address provided during checkout after the order has been dispatched.

Customers are responsible for providing a valid email address and checking their inbox and spam or junk folder for shipping notifications.

A tracking status may not update immediately after a shipping label is created. This does not necessarily mean that the parcel has been delayed or lost.

You may also review available order information through our Track Your Order page.

Shipping Address Accuracy

Customers are responsible for reviewing the shipping address carefully before submitting an order. Please include all required details, including an apartment, suite, unit, building, or other delivery instruction where applicable.

Detroit Legends Sports is not responsible for a delivery problem caused solely by an incomplete or inaccurate address supplied by the customer.

If you identify an address error, contact support@detroitlegends.shop as soon as possible. We will make a reasonable effort to update the address before dispatch, but a change cannot be guaranteed after processing or fulfillment has started.

Once an order has been transferred for delivery, the address normally cannot be changed by Detroit Legends Sports.

Undeliverable or Returned Parcels

A parcel may be returned to our store when the delivery address is incomplete, inaccurate, inaccessible, refused, or otherwise undeliverable.

If a parcel is returned to us, we will contact the customer to review the available options. Depending on the circumstances, the options may include correcting the address, arranging another shipment, or canceling and refunding the eligible order.

We will explain any applicable cost before arranging a new shipment. No additional charge will be made without the customer’s agreement.

Order Changes and Cancellations

Customers may request an order change or cancellation before dispatch by contacting customer support.

We will make a reasonable effort to stop or update the order, but a change or cancellation cannot be guaranteed after processing, packing, or fulfillment has started.

After an order has been dispatched, it can no longer be canceled as an unshipped order. An eligible product may instead be handled through our Return, Refund and Cancellation Policy after delivery.

Unexpected Shipping Delays

If we learn that an order cannot be shipped within the stated processing timeframe, we will contact the customer using the information provided with the order.

Where appropriate, we will provide the option to accept a revised shipping timeframe or cancel the affected unshipped order for a refund to the original payment method.

Once a parcel has been dispatched, carrier delays may occur outside our direct control. We will provide reasonable assistance using the available tracking information.

Tracking Has Not Updated

If tracking does not update for an unusual period or the parcel appears delayed beyond the estimated delivery timeframe, contact us with your order number.

We will review the available tracking information and, where appropriate, contact the delivery provider or begin a delivery investigation.

A refund or replacement may depend on the outcome of the investigation, the circumstances of the shipment, and product availability.

Orders Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

• Check around the delivery location and any safe place used for parcels.
• Ask other members of your household or building whether they accepted it.
• Review the tracking information for a delivery note or photograph.
• Contact the delivery provider where contact information is available.
• Contact Detroit Legends Sports promptly if the parcel remains missing.

We will review the order and available tracking information and assist with the appropriate next steps.

Damaged, Incorrect, or Incomplete Deliveries

Please inspect your order after delivery and contact us promptly if the parcel or product arrived damaged, an incorrect product was delivered, or an item or included component is missing.

Include your order number, a description of the issue, and clear photographs of the product and packaging where relevant. Please keep the product, packaging, shipping label, and included materials until we have reviewed the request.

Approved damaged, defective, incorrect, or incomplete order claims are handled in accordance with our Return, Refund and Cancellation Policy.

Split Shipments

In some circumstances, products from the same order may be sent in more than one parcel. Where this occurs, the customer may receive separate tracking information for each shipment.

A partial delivery does not necessarily mean that another product from the same order is missing. Please review all available tracking information before contacting us.

Delivery and Ownership

Ownership of an eligible purchased product transfers to the customer after payment has been successfully completed and the product has been delivered, subject to applicable law.

Nothing in this policy is intended to exclude or limit a customer right or remedy that cannot legally be excluded.

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